FAQ
Good questions. Clear answers.
A little clarity before you go.
Choosing new gear should feel exciting. Here are answers to the questions that help you get started.
Where do you ship?
We ship to all 50 US states, including Alaska and Hawaii. See our Shipping Policy for costs, processing times, delivery estimates, and carrier restrictions.
Which action camera should I choose?
Start with the activities you plan to film. Compare resolution, stabilization, low-light performance, waterproof limits, battery life, and compatible mounts. 4K and 5K recording options vary by model.
Do I need a waterproof housing?
It depends on the camera, depth, and activity. Some cameras have a specified waterproof rating without a housing, while others require protection. Follow the exact manufacturer rating and instructions.
What matters most when choosing a drone?
Compare the camera, gimbal, supported flight modes, weight, controller options, and manufacturer-rated flight time. Actual range and flight time depend on conditions. Easy flight controls do not remove the need to follow operating rules.
Are batteries and controllers included?
Included accessories depend on the selected kit and variant. Check the listing before purchase and contact us if you need help comparing packages.
What is your return window?
You can request a return within 30 calendar days of delivery. Conditions and shipping responsibilities are explained in our Returns & Refunds policy.
How is sales tax handled?
Prices are in USD. Applicable US sales tax and shipping charges are calculated and shown at checkout before payment.
How can I contact you?
Email info@baycameraco.com or call +1 912-355-3587. Bay Camera Co is based at 4604 Habersham St, Savannah, GA 31405, United States.