Returns & Refunds
Returns without the guesswork.
30 days to request a return.
You may request a return within 30 calendar days of delivery. Email info@baycameraco.com with your order number, the item, and the reason for return. We will send return instructions. Asking for instructions helps us identify your order and does not shorten your return window. Please send approved returns within 14 calendar days of receiving the instructions.
Item condition.
For a change-of-mind return, items must be unused, unactivated, and in their original condition, with the packaging, manuals, accessories, and included components. Do not fly, crash, submerge, or otherwise use a product you plan to return for a change of mind. Items that arrive damaged, defective, incomplete, or incorrect are handled separately and are not subject to the unused-item condition. Contact us with the details so we can arrange an appropriate return, replacement, or refund.
Return shipping and fees.
You pay return shipping for a change-of-mind return. Use a trackable service and retain your shipping receipt. We pay reasonable return shipping for an incorrect, damaged-on-arrival, or defective item, and will provide a prepaid label or agreed instructions. There is no restocking fee. Original shipping charges are nonrefundable for change-of-mind returns. If we sent an incorrect or defective item, applicable original standard shipping charges are refunded.
Where to return an item.
Return address: Bay Camera Co, 4604 Habersham St, Savannah, GA 31405, United States. Include your order number inside the package. Remove personal data, memory cards that were not part of the purchase, device passwords, and account bindings before returning a device. Follow the return instructions for lithium batteries. Contact us before shipping a damaged or swollen battery.
Inspection and refunds.
We inspect returns and issue approved refunds to the original payment method within 5 business days of receiving the returned item. Your bank or payment provider may take up to 10 additional business days to post the credit. We will email you when the refund is issued or explain any condition that affects eligibility. Refunds include applicable sales tax for refunded merchandise.
Cancellations and exchanges.
Contact us as soon as possible to request cancellation before dispatch. If the order has shipped, the return process applies. For an exchange, request a return and place a new order for the replacement item. Availability and the price shown at the time of the new order apply. Nothing in this policy limits rights available under applicable law.